Kings Church Data Protection Complaints Process

Kings Church (“we”) take your privacy concerns seriously. If you have any concerns about the way your information is being handled, please contact the Church Operations Manager without delay who can be contacted at:

Kings Church Kingston,
4A, Speer Road
Thames Ditton
KT7 0PN

Email: office@kingschurch.com
Telephone: 020 8541 0552

We will carefully investigate and review all complaints and take appropriate action in accordance with Data Protection Legislation. We will keep you informed of the progress of our investigation and the outcome. If you are not satisfied with the outcome, you may wish to contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.

Any complaint received by us must be referred to the Director of Operations who will arrange for an investigation as follows:

1. A record will be made of the details of the complaint.

2. Consideration will be given as to whether the circumstances amount to a breach of Data Protection Legislation and action taken in accordance with the Data Breach Procedure.

3. The complainant will be kept informed of the progress of the complaint and of the outcome of the investigation.

4. At the conclusion of the investigation The Operations Manager will reflect on the circumstances and recommend any improvements to our systems or procedures.

Reviewed 5th September 2020